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The Flaws in AI Customer Support Systems
My recent Logitech support experience highlights why context is king. A solid AI speech agent was ruined by a human handover that started from scratch. AI should be a connected workflow, not an isolated silo. If your latest improvement makes the service slower, you have failed the integration test.
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The QA team remind the dev they still exist Still warm, the blood that courses through my veins
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The CEO on hearing his Dev team recognizes him Good. that will save me some time.
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Product group explains their new vision did you understand a single word of what he said?
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Dev team asks management for Macs Have I made myself clear?
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As a valued user we would love to get your input on our UI You’re a snake in the grass ain’t you? Where’d that come from?
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I think we should move to the Google Cloud Thinking can get you into trouble Errol. I shouldn’t do so much of it
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The Challenger (2013)
This TV movie, that is available on Netflix, is a truth based story on the investigation of the 1986 Space Shuttle Challenger that blew up very shortly after launch. William Hurt plays Richard Feynman, an independent scientist who is assigned to the investigation committee. Feynman is no ordinary scientist. He has a Nobel Peace Prize for his quantum physics work and was one of the original scientists on the Manhattan project…
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Mamma Mia! (2008)
On paper this musical movie should not work. It should be completely silly, cheesy and full of strained musical numbers. However, this Abba inspired musical telling the story of young girl who is about to get married, trying to figure out which of the 3 men in her mothers brief sexual awakening in one infamous summer is her father. The strumpet in question is Meryl Streep, who now runs…
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Mr. Holmes (2015)
Now this is a wonderful premise. Take a famous literary character, and let him live out his years and explore what would happen if a once world famous detective started to have dementia and amidst his failing health. Ian McKellen takes on Sherlock Holmes wrestling with a retirement that is not going terribly well as he is losing his memory and his once powers of deductiveness starts to fail him.…
the leg-end that is, Alan Williamson.
For over 20 years, I’ve shared my thoughts whenever the muse strikes. It’s unpredictable, honest, unedited, and occasionally witty. I’m living the best years of my life, working harder than ever, and enjoying every second.
Alan Williamson 