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The Flaws in AI Customer Support Systems
My recent Logitech support experience highlights why context is king. A solid AI speech agent was ruined by a human handover that started from scratch. AI should be a connected workflow, not an isolated silo. If your latest improvement makes the service slower, you have failed the integration test.
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Ace Ventura: Pet Detective (1994)
Hard to believe this movie is 21 years old, yet still as funny, sharp and clever as the first day it was viewed. You wouldn’t think this would age terribly well but it is holding up extremely good. Jim Carrey proved his comic genius when he burst onto the screen as Ace Ventura, the Columbo of the pet world. Just as Mike Myers introduced many a catchphrase to the cultural…
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Michael Jackson: One (2013)
Okay, while strictly not a movie, this was a show that was taken in while visiting that oasis in the desert they call Las Vegas. This was my first ever Cirque Du Soleil show and I wasn’t disappointed. I am a Michael Jackson fan and with such an iconic catalog of music, the very least was I going to be entertained. I had no idea what I…
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Plastic (2014)
I will confess that this one was an impulse watch on Netflix. Sometimes the odd gem pops up on Netflix that missed all the usual marketing hype. This isn’t one of them. Here we have a bunch of college students, who are apt at acquiring credit cards through fair means or foul and then spending on them before the card is canceled. Sometimes a good cast can make a bad…
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Beasts of no Nation (2015)
I always knew coming to this movie was readily admitting you were willingly stepping into an emotional roller-coaster that was going to throw you around and have you screaming to get out, but you have to stay to the end. Netflix’s production of Idris Elba’s story of child soldiers in Africa did not disappoint. The African country is not named, but pick any of the current warring nations at the moment…
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The Angels’ Share (2012)
This was one of those movies that you would have had to seek out. It didn’t make the cinema and went straight to DVD release obscurity. Yet this, amusing Scottish comedy, about a young Glaswegian man who finds himself on just the wrong side of the law, escapes a prison sentence decides that he isn’t going to have his new born baby live the same life as he. So…
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Clear and Present Danger (1994)
The 3rd outing in the Tom Clancy’s Jack Ryan series, sees Harrison Ford reprising the role for the second (and his last time). Ryan dealt with the Russians in the first one outing, under the sea with the Hunt for Red October and then we had him fighting the Irish in Patriot Games. Here we have him after the drug lords in Columbia after the Presidents close friend is murdered under suspicious…
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The Last Boy Scout (1991)
Bruce Willis after 2 Die Hard movies takes on another over-the-top action movie but this time as down and out detective, Joe, working in LA. He is hired to look after a stripper the girlfriend of ex LA football player, Jimmy Dix, played by Damon Wayans. She gets murdered and Jimmy and Joe team up in an unlikely pairing to track down the culprit only to uncover a world of corruption…
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Kelly’s Heroes (1970)
I honestly don’t know where to start with what is one of my all time favourites. For me that means a movie I can watch many times and still get something out of it and not be bored. The caper heist is always a wonderful genre to play with and gives a wonderful romantic view of the world of the master criminal. Be it Pink Panther, or as far as…
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Bridge of Spies (2015)
Steven Spielberg and Tom Hanks are back to tell a true story from the 1950′s era when the cold war was at its height in America’s paranoia around the nuclear arms race and communism. A Russian spy, Rudolf Abel (Mark Rylance) is arrested by the FBI in New York and is interrogated but refuses to give up anything. He is a soldier caught in by the other side in a war and…
the legend that is, Alan Williamson.
For over 20 years, I’ve shared my thoughts whenever the muse strikes. It’s unpredictable, honest, unedited, and occasionally witty. I’m living the best years of my life, working harder than ever, and enjoying every second.
Alan Williamson 