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The Flaws in AI Customer Support Systems
My recent Logitech support experience highlights why context is king. A solid AI speech agent was ruined by a human handover that started from scratch. AI should be a connected workflow, not an isolated silo. If your latest improvement makes the service slower, you have failed the integration test.
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‘Save’ has all but been eliminated on the web; when will it die on the desktop?
We live in a ‘save’ less world online, but the humble desktop has yet to catch up with this, forcing me to think of when to save my process. Read Post ⇢
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Too late; Amazon’s Kindle finally waterproof
Amazon have launched a waterproof Kindle. Speaking as someone that has lost many a device to the aqua gods I should welcome this. But I am going back to the printed page. Read Post ⇢
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Orlando-Richmond :: A 1600 mile Tesla story
After a 1600 mile roundtrip journey in my Tesla, I have fallen in love with road trips again, even with the overhead of charging. Read Post ⇢
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Tesla Model S warned driver in fatal crash to put hands on steering wheel
The NTSB concluded today, with their release of a 500 page report, that the driver had failed to respond to directions to put his hands on the wheel Read Post ⇢
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RNC research firm leaks data of 200m US citizens
1.1 terabytes of data includes birthdates, home addresses, telephone numbers and political views of nearly 62% of the entire US population. Read Post ⇢
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Do you still buy e-books as much as you did?
With e-book sales dropping as much as 26% year-on-year, has the shine gone off the kindle? Read Post ⇢
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Amazon will change Whole Foods – but to what?
Could Whole Foods morph into an Amazon’s version of CVS/Walgreens like store? Everything you need under one roof. Read Post ⇢
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Amazon buys Whole Foods $13.4B
Okay so this caught most of the industry off their feet, with Amazon announcing they are getting into bricks’n’mortar business big time by buying a Whole Foods, the horrendously expensive supermarket. Read Post ⇢
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Email still the king of social networks
Around 40% of your emails are being tracked for marketing purposes. Read Post ⇢
the leg-end that is, Alan Williamson.
For over 20 years, I’ve shared my thoughts whenever the muse strikes. It’s unpredictable, honest, unedited, and occasionally witty. I’m living the best years of my life, working harder than ever, and enjoying every second.
Alan Williamson 