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The Flaws in AI Customer Support Systems
My recent Logitech support experience highlights why context is king. A solid AI speech agent was ruined by a human handover that started from scratch. AI should be a connected workflow, not an isolated silo. If your latest improvement makes the service slower, you have failed the integration test.
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Rock me Amadeus (& Elvis)
Watching the new Amadeus series led me down a rabbit hole where I found a striking parallel between Mozart and Elvis. Both icons died broke, but their widows, Constanze and Priscilla, became the first accidental CEOs. They professionalized the legacies, cleared massive debts, and pioneered celebrity tourism to save the brands.
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2025 in review
With the 1st of January now rolling us into 2026, it’s time for my annual review of the year that has just closed. Another beautiful sunny day here in Virginia, warm and blue skies as I sit down and reflect on some of the stats and journals I have maintained this year.
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When the sharepoint idea just won’t die don’t take the piss, boris
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IT Director not impressed with new CTO Should precipitate your balls shrinking along with your pressence
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new CTO gets to know the IT director So you are obviously the big dick
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CEO on his walkaround the dev team stop me again whilst i am walking and i’ll cut your fucking jacobs off
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We need an Oracle Developers license It isn’t much but here is 10 large to help the situation
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Our DevOps hasn’t been seen for a few days where did you lose him? he ain’t a set of fucking car keys is he?
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If that CTO comes near me about node.js …shoot the bastard
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We want to rebuild everything in node,js Put a lid on her Turkish, before she gets bitten
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Our rockstar perl guy walked who the fuck will we replace him with?
the legend that is, Alan Williamson
For over 24 years, I’ve shared my thoughts here on this blog whenever the muse strikes.
It’s unpredictable, honest, unedited, and occasionally witty. I’m living the best years of my life, working harder than ever, learning each day and enjoying every second.
