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Think like a CTO – Japanese Edition
Think Like a CTO has been translated and published into another language, Japanese.
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How AI Agents Will Change Ecommerce
The rise of the machine customer marks the end of the browser era. To win, platforms must move beyond UI and provide deterministic, AI ready APIs. Making your site agent friendly is no longer optional; it is your new competitive advantage.
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The Flaws in AI Customer Support Systems
My recent Logitech support experience highlights why context is king. A solid AI speech agent was ruined by a human handover that started from scratch. AI should be a connected workflow, not an isolated silo. If your latest improvement makes the service slower, you have failed the integration test.
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Buffer – Customer Service Award
Buffer.com go over and above to deliver an excellent customer service even for a free user.
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Amazon WorkSpaces – Hourly vs. Monthly
Amazon WorkSpaces is basically a remote Windows 7 desktop with a couple of billing options. Discover which works best.
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Cloud != Scale; Are you really ready?
How can you be confident your platform is scalable? As a CEO what questions do you need to ask your engineering team.
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How I travel Part 2: the software
Having discovered the hardware that keeps me productive on the move, what of the software?
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How I travel Part 1 : the hardware
With so much time spent travelling, discover what hardware I carry with me to make me productive.
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An “uber-fication” of the Internet
You hear a new word, you wonder how it got out there, or even what it means. Confused?
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Lead developer plucking up the courage to propose Ruby on Rails Tommy, why is your skin leaking?
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and when have sharepoint we can move to iis you should never underestimate the predictability of stupidity
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When the sharepoint idea just won’t die don’t take the piss, boris
the legend that is, Alan Williamson
For over 24 years, I’ve shared my thoughts here on this blog whenever the muse strikes.
It’s unpredictable, honest, unedited, and occasionally witty. I’m living the best years of my life, working harder than ever, learning each day and enjoying every second.
